Frequently asked Questions and Frequent Answers
WHAT'S IN THOSE FABULOUS PLANT BASED COOKIES & AND HOW LONG DO THEY LAST?
Do Off Our Rocker products contain dairy products?
We are Dairy Free. However, all of our products are manufactured in a facility where nuts, gluten and dairy are present. Please refer to the ingredient list for each of our products on the product pages.
Do Off Our Rocker products contain nuts?
All of our cookies are made with almond flour and all of our products are manufactured in a facility where nuts, gluten and dairy are present. Please refer to the ingredient list for each of our products on the product pages.
Is there a gluten free option?
We are Gluten-Free Friendly. Our sweet potato vegan cookies are made with almond flour, gluten free organic oats certified from Backroads Granola and organic maple syrup. However, all of our products are manufactured in a facility where nuts, gluten and dairy are present. We are not in a certified gluten free facility but are gluten free friendly. Please refer to the ingredient list for each of our products on the product pages.
Certification of our Certified Gluten Free & Organic Oats
What are the ingredients in Off Our Rocker products?
We use only the finest and simples ingredients with no artificial flavoring or preservatives. Our oats and maple syrup are organic and gluten free. We are picky about our chocolate and use non dairy semi sweet chocolate chips that only contain sunflower lecithin.For those products containing oats, we use organic Please refer to the ingredient list for each of our products on our product pages.
Our Sweet Potato Based Cookies are high in Vitamin A and have healthy fats and natural sugars. We believe our cookies are a great protein boost and fabulous way to start the day. Replace those energy bars with our cookies for a great pre or post workout snack.
What is the shelf life of Off Our Rocker products:
- Our Plant Based Cookies should be stored refrigerated or good for one week on the go.
- All cookie products may be refrigerated up to 6 weeks or frozen up to 3 months.
How should Off Our Rocker products be stored?
Our Plant Based cookies should be refrigerated or frozen upon receipt for maximum freshness due to quality whole food ingredients and no artificial preservatives. They thaw very quickly and can be eaten as is, toasted, baked, or any way you like it!. Please note: We can not be responsible for disappearing cookies due to their appealing nature.
SHIPPING AND PROCESSING
How will my items be shipped?
All packages are shipped via USPS or UPS from Boston, Massachusetts.
When can I expect my order to be shipped?
Please allow three business days for us to process your order before it is shipped to you. Note: We do not process orders on weekends or holidays (we need our beauty sleep)
Can I expedite my order?
Yes, please choose the Next Day Air or 2nd Day Air shipping option at checkout or email us at firstname.lastname@example.org. We will do our best to make special arrangements for you to get your order sooner.
Will I receive a tracking number for my order?
Yes, you will receive tracking information via email once your order is shipped to you.
Do you offer same day shipping?
We are happy to set up a messenger service for you for same day delivery within the Boston area only. Please note that this option is available subject to inventory, timing and delivery location and will include a $25 delivery fee. Please email us at email@example.com to make arrangements.
How will my order ship during the summer?
IMPORTANT WARM WEATHER NOTICE: We ship all orders that contain chocolate chips with cold packs ($3.00 cost included in shipping) June through August. For any orders being shipped outside of the Massachusetts, we suggest shipping via Next Day Air or 2nd Day Air. Please make sure someone will be available to receive the shipment upon delivery. Due to the nature of our chocolate products, if you do not ship via Next Day Air or 2nd Day Air and confirm someone will be able to receive the delivery, Off Our Rocker cannot guarantee the shipment will arrive in perfect condition (some melting may occur.)
Can packages be shipped to PO boxes?
Deliveries cannot be made to PO boxes.
Does someone need to be available to receive the delivery?
While a signature is not required at the time of delivery, we cannot be responsible for package(s) left unattended upon delivery.
How are your products packed for shipping?
Every attempt is made to ensure that our products arrive in perfect condition. Each package is hand wrapped with durable packing wrap for a safe delivery.
My products arrived broken – can they be replaced?
Please let us know immediately. In the isolated event that the cookies crumble, we will be happy to replace them and by the way, they can still be enjoyed! Simply return the damaged package(s) to us and we will send you replacement pack(s) at no additional cost to you.
Do you take custom orders?
There is a 2-week lead-time to the ship date for all custom orders. If you need your items sooner, please contact us directly at firstname.lastname@example.org and we will do our best to accommodate you. Please note a rush fee may apply.
What is your return policy?
Due to the nature of our product we cannot accept any returns at this time. All sales are final.
Can I include a gift message with my order?
Yes! Upon checkout you can enter your gift message and we will actually HANDWRITE a legible note to include in your shipment.
Do you have a store front?
Off Our Rocker is located at Commonwealth Kitchen, a shared facility at 196 Quincy Street, Dorchester. Please note that we do not have regularly set hours given that we like to sleep, eat and exercise. However, you can contact at email@example.com and we will make arrangements to meet you there!
Can Off Our Rocker products be purchased online only?
Online purchases are your best bet for direct delivery or gifts. However, you can find our products by viewing the "Where to Find Us" Tab for the most current list of store locations.
OTHER BURNING QUESTIONS
Who’s Behind the Rockin’ Website and Photos?
The Rockin’ Website Design was created by Lucy Davis of MarketNext Communications. Lucy is responsible for making our lives easier and navigating us into the “live world” of the Web. Behind every mouth-watering Plant Based Cookie is a Photographer and Beth Shedd Photography brought out the mouth-watering flavor in each photo.
Are the Co-Rockers really off their rocker?
It depends on the day, but our zaniness lends to great quality treats and a sense of humor!
How old are the Seniorpreneurs?
As far as we know, all photos have been untouched. The Co-Rockers are older than you think and we feel younger than we are!